Privacy Policy
This Privacy Policy describes how Top Apartments Ltd. collects, uses, stores and protects users' personal data when using our website, contact forms and reservation system.
We are committed to processing personal data lawfully, fairly and transparently, in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
1. What personal data do we collect?
When using the site, we may collect the following data:
• name and surname;
• telephone number;
• email address;
• a message sent via a contact form;
• selected dates of stay;
• number of guests;
• information whether there are children among the guests;
• information whether guests will be with pets, including dogs;
• preferences or additional notes to the reservation;
• payment-related information;
• technical data such as IP address, device type, browser and information about site usage.
2. Why we use this data
We use personal data to:
• processing and confirmation of reservations;
• communicating with you regarding inquiries, reservations and stays;
• organizing accommodation according to the number of guests, children and pets;
• payment processing;
• sending important information related to the reservation;
• improving the site and services;
• prevent abuse or unauthorized access;
• fulfillment of legal and accounting obligations.
3. Data about children and pets
Information on whether there are children among the guests is collected only when necessary for the proper organization of the stay, property capacity, safety and applicable accommodation conditions.
Pet information is used to confirm whether a specific property allows pets and whether additional rules, conditions, or fees apply.
This data is not used for marketing purposes.
4. Payments
When you make a payment through the site, your payment details may be processed by an external payment service provider. We do not store full bank card details unless this is explicitly permitted and managed by the relevant payment provider.
The payment provider processes payment data according to its own privacy and security policies.
5. Who do we share data with?
We may share personal data only when necessary, for example with:
• hosting and technical support providers;
• payment providers;
• booking or property management platforms;
• accounting, administrative or legal partners;
• competent authorities, when required by law.
We do not sell personal data to third parties.
6. Cookies
Our site may use cookies and similar technologies for the proper functioning of the site, improving the user experience, analyzing visits and, where applicable, marketing purposes.
Cookies may include:
• cookies necessary for the site to work;
• analytical cookies;
• functional cookies;
• marketing or advertising cookies, if enabled.
You can manage or restrict cookies through your browser settings or through a cookie banner, if available on the site.
7. How long do we store data?
We only retain personal data for as long as necessary for the purposes for which it was collected, including processing reservations, communication, accounting requirements, legal defense or legal obligations.
When data is no longer needed, it is deleted or anonymized in a secure manner.
8. Your rights
You have the right to:
• request access to your personal data;
• request correction of inaccurate data;
• request deletion of data, where applicable;
• request restriction of processing;
• objections to processing;
• withdraw consent where processing is based on consent;
• file a complaint with a competent supervisory authority.
9. Contact
For questions regarding personal data, you can contact us at:
Email: office@topkvartiri.bg
Phone: +359 879 900 445
10. Policy changes
We may update this Privacy Policy as changes occur to the Site, Services, or legal requirements. The most current version will always be posted on this page.
Last update: 25/06/2026